FREE local pickup is available in Saint Joseph, MO (choose option at checkout.) Orders must be picked up within 5 days of when the order was fulfilled/ready for pickup. Packages not picked up within 6 months will be donated. We will not credit or refund pickup orders that have not been picked up. The delivery method (shipping/pickup) cannot be changed once the order has been placed and processed.
Please read the product description for each item prior to ordering. If it is a "PREORDER" or "MADE TO ORDER ITEM" please refer to each item description for turn around time.
If the item is a "PREORDER" or a "MADE TO ORDER ITEM" please see estimated turn around time on each individual product description. Please be sure to read each product description. If you purchase an in stock item & a preorder or made to order item in the same order, these will be shipped together once the preorder arrives/once the made to order item is done.
Please make sure you are shipping to a secure location.
Once your package has been fulfilled and you have received tracking information from us, this means your package is now in the hands of the post office, USPS, and we are no longer liable.
If a package is returned to sender, it is the customer’s responsibility to pay for the shipping label.
We are not responsible for lost or stolen packages. We do not file claims for customers or contact your local office on your behalf. Please contact your local post office before contacting us about a lost package.
2. Ask them to check into the GPS scan location as well with the mail carrier.
3. File a claim with your local office or online if they are unable to locate the package.
4. Contact us at email@example.com for a detailed packing slip and packing information for your claim.
5. If your local office instructs you to contact us, please go ahead and contact us. Customers tend to have better results with their local office than we do filing online, so we always advise exhausting all options at your local office.